ORDERS
Yes, to place an order please create an account. For more details, click Create Account.
DO YOU NEED TO BE A STYLIST OR A SALON OWNER TO BE ABLE TO PURCHASE?
No, we are open to all types of customers.
DO YOU PROVIDE SPECIAL OFFERS FOR LICENSED STYLISTS?
If you have a cosmetologist license, please e-mail us directly at shop@hairevermore.com
You may be eligible for a special offer, once your license has been approved and verified with our team.
CAN I ORDER BY PHONE?
Unfortunately, we are not accepting phone orders currently. To make a purchase please visit our shop.
CAN I CANCEL OR MODIFY MY ORDER?
Please contact us immediately if you would like to modify your order.
HOW DO I CHECK ON THE STATUS OF MY ORDER?
To check the status of your order online, please login to your account. You will also receive a confirmation email once the order has been placed.
I PLACED MY ORDER AND WANT TO UPGRADE MY SHIPPING. HOW DO I DO THIS?
Please contact us immediately if you would like to upgrade your shipping method.
HOW DO I APPLY THE DISCOUNT CODE?
Please add the promo code during checkout in the promo code section located in the shopping cart.
I PURCHASED THE WRONG ITEM, CAN I EXCHANGE IT FOR A DIFFERENT COLOR/LENGTH/PRODUCT?
If you have purchased the wrong item, please contact us immediately. You will be required to ship the item back to us. When shipping the item back to us, please carefully refer to our return policy and make sure to follow the guidelines. Please note that you may be responsible for any shipping costs that may incur.
I RECEIVED THE WRONG ITEM, WHAT CAN I DO?
Please contact us immediately upon receiving your product. A representative will contact you within 24-48 hours. You may be required to provide pictures of how the product is damaged/defective.
WHERE CAN I FIND INFORMATION ON YOUR RETURN POLICY?
Please refer to our return policy section.
