FAQ

Yes, to place an order please create an account. For more details, click Create Account.

No, we are open to all types of customers.

If you have a cosmetologist license, please e-mail us directly at shop@hairevermore.com

You may be eligible for a special offer, once your license has been approved and verified with our team.

Unfortunately, we are not accepting phone orders currently. To make a purchase please visit our shop.

Please contact us immediately if you would like to modify your order.

To check the status of your order online, please login to your account. You will also receive a confirmation email once the order has been placed.

Please contact us immediately if you would like to upgrade your shipping method.

Please add the promo code during checkout in the promo code section located in the shopping cart.

If you have purchased the wrong item, please contact us immediately. You will be required to ship the item back to us. When shipping the item back to us, please carefully refer to our return policy and make sure to follow the guidelines. Please note that you may be responsible for any shipping costs that may incur.

Please contact us immediately upon receiving your product. A representative will contact you within 24-48 hours. You may be required to provide pictures of how the product is damaged/defective.

Please refer to our return policy section.

Each person is different, some may need 1 pack, some may need 2-3. It all depends on how much volume and how much hair you would like to apply. We recommend that you consult with your stylist.

The Hair Evermore Rewards Loyalty Program is our way of showing our appreciation. For every purchase made at Hair Evermore, you can have the opportunity to earn points. You can use the points to earn discounts off purchases. The more points you collect, the more you save.

Anyone with an account at Hair Evermore is automatically enrolled to our Hair Evermore Rewards Loyalty Program.

If you no longer wish to be a part of Hair Evermore’s rewards loyalty program, please contact us. Please note that once you have made the decision and leave the program, the points you have accrued will be removed showing a balance of 0 points and unredeemable.

Please create an account at Hair Evermore and you will automatically be enrolled to our Hair Evermore Rewards Loyalty Program. You can easily begin earning rewards by making purchases at Hair Evermore. For every $1 you spend you earn 1 point.

You can start redeeming rewards to apply for a discount after your points have accumulated to 100+ points from purchasing at Hair Evermore. In your cart, you’ll have the option to redeem your available points to apply for a discount on purchases made at Hair Evermore. For every 100 points you earn, you will receive a $2 discount. Points are only redeemable for discount in increments of 100 points. For example, if you’ve earned a total of 154 points, you will only be able to redeem 100 points for a $2 discount. The remainder balance of 54 points will be stored in your account and you can apply it once you reach the next 100 point increment and/or you have the option to save the points for additional discount on future purchases. For more details on Hair Evermore’s Rewards Loyalty Program, please refer to the conversion chart below:

Your current rewards balance can be viewed under My Account.

No, you can earn as many points possible.

During the checkout process, please give our website a few minutes to process your orders and for rewards points status to be updated to your account. Please make sure you are logged in to view your points balance. If you are still experiencing problems with your rewards, please contact us.

Your rewards may not be displaying an accurate point balance due to the following reasons:

• Your account is being shared with someone. Hair Evermore advises customers not to share accounts.
• A refund has been issued. If the item was returned for an exchange, the points you earned at the time of purchase will remain unchanged. However, points will be deducted if you have returned an item for refund. Orders that have been refunded will not earn points.

If none of these reasons apply and you have further questions about your account, please contact us.

Your rewards will not expire. However, if you do leave the program or if you delete or close your account with us, your points will no longer exist or be redeemable.

Once your order has been processed and shipped, a confirmation e-mail will be provided with tracking number when your product has shipped. For more details, please check account.

We offer free shipping on all orders over $75. Shipping cost may vary by ship location, size, and weight of the product.

Yes, we offer consultation only at our store locally and by appointment only. To find out business hours please refer to contact us.

Please contact us.